TERMS & CONDITIONS

Collection & Delivery

The Collection pick-up window for cakes is from 11 AM to 4 PM, Monday to Saturday. If there is any error with your order, you must notify us at pick-up so that we can address it immediately. We are not able to make any change to your order once it leaves the shop. If you order delivery, you forfeit the opportunity to review and approve your order at pick-up. 

Standard morning delivery - Your orders are delivered between 10am and 1pm from our door to yours. Delivery starts at 28€ for Paris 75. Pricing for outside Paris or more than one cake is available upon request.

Standard afternoon delivery Your orders are delivered between 12am and 3pm from our door to yours. Delivery starts at 28€ for Paris 75. Pricing for outside Paris or more than one cake is available upon request.

Special Delivery - Choose your delivery hour. Delivery starts at 45€ and will vary depending on your order. Don’t worry, we can send you a quote!

The delivery services are third party delivery services. Orders are delivered by refrigerated vans. We stress with every driver the importance of handling these packages with extreme care, but we cannot guarantee them once they leave the shop.

Custom Cake Orders

All custom orders should be placed at least 14 days in advance or they may not be accepted. We love to be part of your celebrations, if we have availabilities we can squeeze you in. All orders accepted with less than a 48h notice will incur a €30 rush fee.

We require full payment before we start making your order. After we agree on the design of your custom cake together, you will receive an Agreement Order Form that you will need to review and sign. When that is confirmed we will not be able to change your order. We will then send you a payment link. We will send your cake to production as soon as we have received the payment. Your order is not confirmed until payment is received.

When recreating a design from a photo, we do our best to replicate the decoration in the photo; however, all of our cakes are handmade from scratch, and therefore there will be some variation based on the person making the cake and the materials available to us. For example, colors may not be exact although they will be as close as possible. 

If you leave us to create the design of your cake, with no clear pictures or a few idea pictures provided that are not directly the cake desired, you agree, by this policy, that the cake might look different from what you had in mind. There will be no refund or compensation based on this principal.

You can book a 30min design consultation for a 50€ fee: info@clovebakery.com

Regular Orders

All regular orders should be placed latest 72 hours in advance or they may not be accepted. We love to be part of your celebrations, if we have availabilities we can squeeze you in for no extra charge. Cupcakes can be 24h in advance.

Cake Care

All of our cakes should be eaten at room temperature. Cakes may be stored in the fridge for up to three days.

We are artisan and artist and we work with our hands. While our team is extremely skilled, there are sometimes slight variations to the initial design. Fondant sculptures can be very delicate, handle with extra care.

Please note that the cakes will be chilled for safe transport, but should be eaten at room temperature.

Buttercream cakes: out of the fridge 3-4 hours before serving

Cream cheese frosting: out of the fridge 1 hour before serving

Dark chocolate frosting: out of the fridge 12 hours before serving

Mixed frosting (buttercream and cream cheese): up to you!

Just remember to take them out a couple of hours before serving. All the cakes are very fragile; we do not recommend transporting the cakes by scooter or bike, and we do not recommend putting or carrying them in a bag.

Refunds

For all regular orders, we are happy to offer a full refund if your order is canceled 3 days in advance. Cancellations made less than 3 days in advance will not be refunded.

For all custom orders we are happy to offer a full refund with 14 days notice. Cancellations made less than 14 days in advance will not be refunded.

Ingredients and Allergens

We bake in an environment that handles Gluten, Milk, Eggs, Soya, Sesame, Nuts and Sulphites, we use PEANUT BUTTER in the kitchen and we use products that are produced in factories that handle Peanuts. Therefore we cannot guarantee that any of our products are free from the above.

Aggressive, inappropriate or abusive behaviour

We care about our staff, and will protect their personal safety and wellbeing at all times while at work. We will seek to understand and try to resolve matters to your satisfaction, but recognise that not everyone will agree with our decisions. While that can be frustrating, we will not accept or tolerate any behaviour, communications or language that we consider to be abusive towards any of our staff members. Similarly, we will not tolerate any behaviour that amounts to harassment of any kind.